Beauty tools, personal care and accessories for your everyday routine
SHIPPING & RETURNS
SHIPPING POLICY
Imperium operates through a dropshipping model. Our suppliers ship products directly to customers. Processing and delivery times depend on the product, supplier, shipping origin and destination. Items in one order may arrive separately.
Review any shipping information shown on the product page and at checkout before ordering. Shipping charges and available delivery options are displayed at checkout.
RETURNS & REFUNDS
We do not offer voluntary returns or refunds solely for a change of mind. Your rights under applicable consumer law are not limited by this policy.
If an item arrives damaged, defective, incorrect or incomplete, contact sup@myimperium.store or our Customer Service chat within 30 days of delivery. Include your order number, a description of the issue and clear photos or videos where possible. This reporting period does not exclude rights or claims that applicable law allows after that period.
For an undelivered order or a shipping delay, contact us when the expected shipping or delivery date has passed. Where required by applicable law, you may consent to a revised shipping date or cancel unshipped items for a refund.
For a confirmed product or fulfillment problem, we will arrange a refund for the affected items or an agreed replacement. Any required return for a confirmed damaged, defective or incorrect item will be at no cost to you. Contact us before sending anything back; we will provide instructions if a return is needed. Do not send items to a supplier or to an address on the package without our instructions.
Approved refunds are issued to the original payment method. The time for funds to appear depends on your bank or payment provider. Imperium handles your request directly.