Beauty tools, personal care and accessories for your everyday routine
CUSTOMER SERVICE
Questions about a product or order? Email sup@myimperium.store or contact Imperium using the chat on this page. For an existing order, include your order number, explain your question and attach photos when they help describe an issue.
ONLINE CUSTOMER SUPPORT
Send your question through the chat.
Response times may vary.
ORDER QUESTIONS
Have your order number ready.
CHAT WITH US
Tell us which product or order you need help with. Include a short description and relevant photos.
FREQUENTLY ASKED QUESTIONS
How are products shipped?
Imperium uses dropshipping. Suppliers ship products directly to customers, while Imperium remains your contact for questions about your purchase.
How do I choose the right option?
Review the product description, dimensions and included items. Select your preferred color, size or format before adding an item to your cart.
How can I check my order?
Contact sup@myimperium.store or our Customer Service chat with your order number. We can help you check the available shipping and tracking information.
Can items arrive separately?
Yes. Items in one order may ship from different suppliers and arrive in separate packages. Processing and delivery times can vary by item and destination.
Can I cancel an order?
Contact us as soon as possible if you need to cancel. We will check whether the supplier has processed or shipped the order; cancellation cannot be guaranteed. Rights under applicable law remain protected.
What if there is a product or delivery problem?
For a damaged, defective, incorrect or incomplete item, contact sup@myimperium.store or our chat within 30 days of delivery with your order number and photos or videos where possible. For delays or an undelivered order, contact us after the expected date has passed. We do not offer voluntary returns solely for a change of mind. See Shipping & Returns for the full policy; applicable consumer rights are not limited.
SHARE YOUR EXPERIENCE
Received your order? Share your honest experience using Leave a Review on the product page. For an order problem, contact sup@myimperium.store so we can help. Never include private order details or payment information in a public review.